Integrations

Refund

Return an eligible collected payment to the original customer.

Overview

A refund should reference the original collection so its amount, destination, and transaction history remain traceable.

Refund a payment

Refund eligibility

Confirm that the original collection completed successfully and can be refunded before submitting a request.

Refund lifecycle

  1. 1

    Find the payment

    Locate the original collection and confirm its status.

  2. 2

    Request the refund

    Submit the original reference and the amount to return.

  3. 3

    Monitor the status

    Wait for confirmation before marking the refund complete.